How can I register on the website?
To register on our website, simply click on the “Register new account” button located in the top right corner of the homepage. You will be asked for your email to receive a link to set your password.
My Account
How do I cancel my account?
You can cancel your account in the account settings. Log into your account and go to the “My Account” or “Account Settings” section, then click on “Delete account.”
How do I change information in my account?
You can change account information such as delivery address, billing address, email, and password by logging into your account and accessing the “My Account” or “Account Settings” section.
Payments and Returns
What payment methods are available?
We accept the following payment methods:
- Paypal
- Credit Card / Virtual Credit Card
- Multibanco: We will send an email with the Multibanco reference for payment.
- MBway: Payment confirmation should be done through the MBway app on your mobile phone within 5 minutes. After this time, the transaction is automatically canceled by the MBway service.
How can I track my order?
After this time, the transaction is automatically canceled by the MBway service.
Note: We advise checking the condition of the package in the presence of the delivery person to confirm it has arrived in good condition. If there is any damage or signs of tampering (e.g., opened tape), please refuse the delivery immediately and inform the courier of the reason for refusal.
How can I modify an order?
If you need to make changes to your order, please fill out this form, under “Payments and Returns.”
We will do our best to accommodate your request.
How can I cancel an order?
To cancel your order, please fill out this form, under “Payments and Returns” and indicate the reason for cancellation.
How can I make a return?
You can return a product within 14 days from the delivery date. Note that products that are broken, damaged, or in poor condition are not eligible for exchange or return.
Returning a product is simple.
To initiate a return, please fill out this form, under “Payments and Returns” and explain the reasons for the return.
The collection will be arranged within 72 hours, and Drink 351 will cover the associated costs of the return.
Your refund will be processed using the same method as your original payment.
What should I do if an order is incomplete?
If any product is missing from your order, please fill out this form, under “Deliveries and Transport” so we can confirm and complete the missing item.
What should I do if an order shows signs of damage?
In case of damage, please fill out this form, under “Deliveries and Transport.” If possible, please take photos of the package to send to us.
Deliveries and Transport
What are the delivery times and costs?
Deliveries in the Lisbon area:
- Standard (max 48h): €10
- Express (max 24h): €20
Outside Lisbon:
- Standard (max 72h): €20
- Express (max 24h): €40
For businesses, please email info@drink351.com.
What type of packaging do you use?
All our products are shipped in cardboard boxes suitable for transportation.
What happens if a bottle breaks during transport?
If a bottle breaks or is damaged during transport, please fill out this form, under “Deliveries and Transport.” v If possible, please take photos of the package to send to us.
Orders
How can I order a gift?
If your purchase is a gift, select the “Is it an offer?” option.
The order will be wrapped and delivered with a receipt that does not show the value. Note: The delivery address should be the recipient’s address.
Do I need to register on the site to make a purchase?
Registration on the site is not necessary to make a purchase.
However, creating an account allows you to keep track of your order history.
